Support — PortANumber

Get in touch

Choose the option that works best for you.

📧

Email support

Best for order issues, refund requests, and anything that needs a paper trail.

support@portanumber.com →
Under 1 hour response

💬

Best for quick questions, urgent issues, or if you are at the carrier store right now.

Message us on WhatsApp →
Typically under 30 minutes

🔄

Request a replacement

Number not working at the store? Email us and we will send a fresh one immediately.

Start replacement request →
New number in under 15 min

Step-by-step guides

How to use your credentials

Follow these steps at the carrier store or online.

In-store at any carrier

T-Mobile, Verizon, AT&T, Cricket, Metro, Boost — walk in person

Walk in and tell the rep you want to switch from another carrier and bring your own number

When asked for your current number, give them the 10-digit phone number from your email

When asked for your account number, enter the account number from your email exactly as shown

When asked for your PIN, enter the 4-digit PIN from your email

The rep will verify and initiate the port. You are done.

Online / self-service port

Carrier websites and apps

Go to your new carrier's website and start the switch or port-in flow

Select "I want to keep my current number" or similar option

Enter your 10-digit phone number in the number field

Enter your account number exactly as it appears in your email

Enter your 4-digit PIN and complete the checkout process

Did not receive your email?

Troubleshooting delivery issues

Check your spam or junk folder first. Most missing emails are there.

Search your inbox for "PortANumber" or "noreply@portanumber.com"

Wait up to 5 minutes — occasionally email providers delay delivery briefly

If still nothing after 10 minutes, email us at support@portanumber.com with your order email and we will resend immediately

Number rejected at the store?

What to do if it does not work

Double-check your credentials — make sure account number and PIN are entered exactly as shown in your email, no spaces

Try a different store location or the carrier's online port-in flow — results can vary by rep

If it still does not work, email us immediately at support@portanumber.com — we will send a replacement number within 15 minutes

If you prefer a refund instead of a replacement, just say so and we will process it no questions asked

FAQ

Common questions

Quick answers to the questions we hear most often.

You receive three things in a single email: a real 10-digit US phone number, a numeric account number, and a 4-digit PIN. Together these are the port-in credentials you present at a carrier store to trigger a switching promotion.

The credentials work for port-in at all major US carriers including Verizon, T-Mobile, AT&T, Cricket, Metro by T-Mobile, Boost Mobile, and most MVNOs. Acceptance may vary by individual store location and carrier representative.

Most orders are delivered within 2 minutes of payment. Occasionally it may take up to 5 minutes. If you have not received anything after 10 minutes check your spam folder and then contact us at support@portanumber.com.

Your credentials are valid for 7 days from purchase. We recommend using them within 24 to 48 hours for the best results. We do not offer validity extensions.

Yes. On the order form you can select "Pick my area code" and search by city name or 3-digit area code. We cover all active US area codes. If a specific area code has limited availability we will assign the closest match and let you know.

Carrier promotional decisions are made entirely by that carrier and are outside our control. Our guarantee covers the validity of the number credentials themselves. If the number is rejected because it is not recognized as valid, we replace it or refund you. If the carrier simply declines a promotion for other reasons, that is a carrier decision we cannot influence.

Yes, within 48 hours of purchase if the number fails at the store. See our full Refund Policy for details. Refunds are processed back to your original payment method and typically appear within 5 to 10 business days.

Yes. All payments are processed by Stripe, one of the most trusted payment processors in the world. We never see or store your card details. The entire checkout is encrypted over HTTPS.

We store only your email address and order details for support and audit purposes. We never sell your data or use it for advertising. See our full Privacy Policy.

Yes. Simply complete multiple checkout orders, one for each number you need. Each order produces a unique set of credentials. If you need 5 or more numbers contact us directly at support@portanumber.com and we can arrange a bulk order.

We are here to help.